WMF Americas, Inc. Shipping & Returns

Shipping & Returns

 

WMF Americas Group Inc. Shipping Policy

We  do not ship orders outside of the United States. Primary shipping methods are UPS Ground, FedEx Ground, and USPS. Express and/or Overnight delivery services are not available at this time.  

Available store items are typically shipped (processed, packed, and submitted to UPS, FedEx, or USPS) within 7 - 10 business days unless otherwise specified. In transit times can take up to 10 days depending on destination. All shipping and handling times are approximate and not guaranteed. You may experience a delay in shipping due to holidays or inclement weather conditions.

Shipping Costs:

Continental United States

Flate Rate                  $9.95

Alaska & Hawaii Shipping Costs

Flat Rate                    $50

PLEASE READ CAREFULLY

*As of Dec 31st WMF Americas Group Inc. transferred all Alfi to Thermos LLC. Please refer to http://www.thermos.com/contact.aspx for any questions.

NOTE: WMF Americas Group Inc. is not liable for any merchandise damaged, stolen, lost, or miss-shipped by the carrier during the shipping process, including while in transit. Please contact the carrier directly to file a shipping claim within the first 48 hours.

*Miss-shipped – meaning items sent to the incorrect address or location per information provided by the customer during placement of order.

NOTE: After a shipping claim has been filed with the carrier, you may then proceed to file a shipping claim with WMF Americas. Please complete the Shipping Claim Form, and a customer service representative will investigate and respond to your claim within 72 hours.

*Please be sure to have your carrier shipping claim number available when completing our shipping form, or the claim will be void as it must be reported to the carrier first.

Due to the efficiency of our updated ordering system, orders may not be canceled at any time. If you have placed an order and have changed your mind or need to make a change, you will need to refer to the Returns & Exchange policy guidelines, as we do provide free returns of your order. If you made an error in entering the billing or shipping information, we are unable to correct it once an order has been submitted.

Free Returns & Exchange Policy at WMF Americas Group Inc.

WMF Americas thanks you for ordering online! WMF Americas Group Inc. now offers free returns! If you would like to return any merchandise, please follow the return shipping instructions below. Please Note: 1.)Any items marked as FINAL SALE are not eligible for returns. 2.) You may only return the items included in your current order using the label provided in your original package within 21 days of the delivery date. Any returns after the 21-day period must be approved by customer service.  

In the case of product claims with manufacturer surface defects, damage during shipment, or the shipment of wrong items, WMF Americas Group Inc. must be contacted within 72 hours after the shipment has been delivered to your address. (Note: If our offices are closed and you contact us by email on the day of the receipt of your package, your claim will be honored). Items must be in unused condition and a photo reference must be provided. No claim can be made after 72 hours from the time of delivery of your package.  

WMF Americas Group Inc. reserves the right to refuse/deny return, refund, or exchange of product due to, but not limited to, the following reasons:

  • Inappropriate use
  • Unsuitable, improper, or careless handling
  • Disregarding the packing instruction (if applicable) for use
  • Faulty repairs
  • Marks and scratches of a purely optical nature
  • The use of spare parts that do not correspond to original WMF parts, etc.

Items being returned must be in unused condition in their original packaging and should be sent back to us in the original shipping carton. Items will be inspected upon receipt at our warehouse to determine their condition. Returns will only be accepted up to 21 days after the product is received by the customer. Returns submitted after 21 days will need to be reviewed by customer service to determine if return shipping charges will be applied.

WMF Americas Group Inc. reserves the right to deny a request for a refund or credit for any item returned to us which is determined to be in used condition. In the event a refund or credit is denied, the customer has the option to have the item returned to them at their cost..

All returns, exchanges, or repairs are subject to approval.

Refunds or credits are limited to the value of the item and any taxes charged. WMF Americas Inc. does not refund shipping costs.

WMF Americas Group Inc. is not responsible for returned items until they are received by us. Therefore, customers should be sure to insure any merchandise they are returning. Package insurance is free (up to $100) with UPS and FedEx.

NOTE: If products were not originally purchased from WMF Americas Group Inc., they cannot be returned or exchanged at WMF Americas Group Inc. Products must be returned or exchanged at the original place of purchase.

NOTE: Free returns are not eligible for customers outside of the United States. Due to issues occurring with APO and PO boxes, WMF Americas no longer ships to APO or PO boxes. We need a physical United States address for shipping. This would automatically exclude any returns from APO boxes.

*NOTE:  We do not offer flat rate shipping for orders over 100lbs that may require special handling (i.e.: residential addresses, addresses without lift gates or require inside delivery or special delivery appointments).  Orders will be canceled after 24 hours if a customer does not return our contact request to pay for the additional shipping fees associated with the special handling shipping cost.  The company, at its discretion, may also limit the quantity of sale items purchased and/or multiple orders for identical items shipped to the same address.  This includes return shipping as well, if a return shipment is over 100lbs and requires special handling, free return shipping is not offered and the customer must return these items at their own expense.

NOTE: We DO NOT accept products that have been used.  Please make sure that you do not return used product without an obvious product defect. (i.e. Food burnt in a pot is most likely a result of user error and not a cookware defect). If you have questions about whether or not what you have experienced has been the result of a product defect, please email our customer service at consumer@wmfamericas.com or call us at (800)966-3009 with questions or concerns (*edited 11/19/2014).

NOTE: Returns can take up to 21 business days to process after they have been received in our warehouse.   

Using Return Shipping Labels

 

UPS Return Shipment Instructions:

Prepare Your Package with Care.

  • Pack Items in a sturdy box using cushioning materials to keep them secure or pack items back into original packaging (preferred).
  • Fill out the bottom portion of the return instructions specifying why you are returning your item(s) and include in your return box.
  • Remove or black out any old shipping labels, including the original shipping barcode.
  • Seal the box with shipping tape.
  • Peel off the adhesive shipping label and affix it to the outside of the box.

Ship Your Return Package By:

  • Dropping it off at any UPS location.
    • Go to ups.com and click the locations link to find the closest drop off location.
    • Call 1.800.742.5877 to find the closest drop off location.
  • Schedule a pickup by:

Helpful Hints:

  • Use a rigid box with the flaps intact.
  • Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable.
  • Wrap all items separately.
  • Use adequate cushioning material.
  • Use strong tape designed for shipping.
  • Do not use string or paper over-wrap.

Shipping with a Freight Forwarding Agency

WMF Americas Group Inc. is not responsible for damaged product or missing pieces of an order if it has been shipped using a freight forwarding agency. All warranties are voided when a freight forwarding agency is used and items are shipped in a secondary shipment overseas. If you used a freight forwarding agency, please ensure that your agent at the freight forwarding agency inspects the products for damage/defects or missing items and reports it within 24 hours of the delivery date from WMF Americas Group Inc. to the freight forwarding agency.  Once product leaves the US, all liability is relinquished by WMF Americas Inc.

Please Note:

WMF Americas Group Inc. will not accept returns from outside the United States and will not send out replacement products outside of the United States. We will not issue refunds or store credits for items that were shipped using a freight forwarding agency.

Our return policy is that items can be returned within 21 days of the original ship date. If you are using a freight forwarding agency, this means that the 21 days begins the day that your package reaches the freight forwarding agency and can only be returned from the freight forwarding agency.

We do not offer flat rate shipping for orders over 100lbs that may require special handling (i.e.: residential addresses, addresses without lift gates or require inside delivery or special delivery appointments).  Orders will be canceled after 24 hours if a customer does not return our contact request to pay for the additional shipping fees associated with the special handling shipping cost.  The company, at its discretion, may also limit the quantity of sale items purchased and/or multiple orders for identical items shipped to the same address.  This includes return shipping as well, if a return shipment is over 100lbs and requires special handling, free return shipping is not offered and the customer must return these items at their own expense.

Unavailable Product

Customers are notified via e-mail of any products removed from their order due to items being unavailable. Unavailable items are deleted automatically and will not be charged to the customer or shipped.  WMF has up to 7 days from order date to make notification of these changes.

Note: Unavailability of products can occur even after an order is placed. This can occur during times of heavy website activity and cannot be controlled. 

Warranty Claims

If a warranty claim is requested, please fill out the Warranty Claim Form for the quickest processing of your warranty claim.  

Or please contact warranty@wmfamericas.com with the subject line of "Warranty Claim" along with the following information:

  • Valid receipt information, WMF order number, or Warranty Voucher.
  • Original place of purchase.
  • Photo(s) of the defective product.

NOTE: Without the above information, a warranty claim cannot be requested and is subject to denial of coverage because this information determines warranty coverage. Without proper validation, WMF is not liable for warranty replacements. 

 Product Availability

Prices, promotions, styles, and availability may vary. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and WMF Americas Group Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted. WMF Americas Group Inc. does not honor expired sales, promotions, or special prices. WMF Americas Group Inc. reserves the right to remove, modify, or cancel promotional events at our discretion. If misuse of a promotional code is detected, orders will be canceled or promotional discounts denied.

WMF Americas Group Inc. Sales Tax Policy

Shipments to NC residents are subject to applicable sales taxes. No sales taxes will be collected on sales to customers living in any other location.

 

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